This Privacy Policy describes how Solar Print Process Pvt. Ltd. collects, uses, and safeguards your personal information when you visit our website or submit an enquiry. By using our website, you consent to the practices described herein.
1. Who We Are
Solar Print Process Pvt. Ltd. is a direct custom packaging manufacturer established in 1975, based in Noida, India. We are the data controller for personal information collected through this website.
Registered Address: C-10, Sector 85, Noida, Uttar Pradesh — 201305, India
Phone: +91 98717 13676
Email: business@spppl.in
2. Information We Collect
Information You Provide
When you submit a quote request or enquiry form on our website, we collect:
- Full name
- WhatsApp / mobile phone number
- Company or business name
- GST number (optional — for invoice purposes only)
- Product type of interest
- Any message or packaging requirements you submit
Information Collected Automatically
When you browse our website, the following data is collected automatically by analytics and advertising services:
- IP address and approximate location (city/country level)
- Browser type, version, and device type
- Pages visited, time on page, and navigation path
- Referring URL or search keyword that brought you to our site
- Date and time of your visit
WhatsApp Communications
If you contact us through WhatsApp, your messages and phone number are visible to our sales team. WhatsApp communications are also subject to WhatsApp's Privacy Policy.
3. How We Use Your Information
We use the information we collect solely for legitimate business purposes:
- To respond to your enquiry — our sales team will call or WhatsApp you within 2 hours of your submission
- To provide a quote — your product interest, quantity, and company details help us prepare accurate pricing
- For invoicing — company name and GST number are used when raising invoices
- To manage our CRM — lead details are stored in our internal EspoCRM system for sales pipeline tracking
- To improve our website — analytics data helps us understand user behaviour and improve our content
- To measure advertising ROI — conversion tracking helps us understand which Google Ads lead to real enquiries
- For follow-up communication — we may contact you regarding your packaging requirements if a purchase was not completed
We do not use your information for automated profiling, spam, or any purpose unrelated to your packaging enquiry.
4. Sharing of Information
We do not sell, rent, or trade your personal data to any third party for commercial purposes.
We may share data only with the following trusted parties, strictly as required to operate our business:
- Google LLC — for analytics (GA4) and advertising measurement (Google Ads)
- Meta Platforms (WhatsApp) — for customer communication
- EspoCRM — our CRM software for lead management
- Government / legal authorities — only when required by Indian law or court order
All staff with data access are bound by confidentiality obligations.
5. Cookies & Tracking Technologies
Our website uses cookies to improve functionality and measure performance. Cookies are small text files stored in your browser.
Types of cookies we use:
- Essential cookies — necessary for the website to function correctly. Cannot be disabled.
- Analytics cookies (Google Analytics / GA4) — help us understand how visitors interact with our pages
- Advertising cookies (Google Ads) — track conversions (form submissions, calls, WhatsApp clicks) to measure our ad campaign performance
- Remarketing cookies — allow us to show relevant ads to visitors who have previously visited our site
Managing cookies:
You can control or disable cookies through your browser settings. Note that disabling cookies may affect website functionality. To opt out of Google's advertising cookies, visit adssettings.google.com.
6. Google Ads & Analytics
We use Google Ads to run advertising campaigns and Google Analytics 4 (GA4) to analyse website traffic. These services are provided by Google LLC and operate under Google's data processing terms.
Through these services, Google may collect:
- Clicks on our ads and conversions (form submissions, WhatsApp opens, phone call clicks)
- Browsing behaviour on our website
- Demographic and interest information (anonymised, based on your Google account)
This data is used to measure campaign effectiveness, optimise ad spend, and show our ads to users who are more likely to be interested in packaging services.
7. Data Retention
- Enquiry / lead data — retained for up to 3 years from the date of first contact
- Order and invoice records — retained for 7 years as required by the Income Tax Act and GST regulations
- Analytics data — retained for 14 months by Google Analytics (default setting)
- Google Ads conversion data — retained for 90 days to 3 years depending on the conversion type
After retention periods expire, data is securely deleted from our systems.
8. Your Rights
You have the following rights regarding your personal data:
- Right to access — request a copy of the data we hold about you
- Right to rectification — request correction of inaccurate data
- Right to erasure — request deletion of your data (subject to legal retention obligations)
- Right to opt out — ask us not to contact you for marketing or sales follow-up
- Right to withdraw consent — you may withdraw consent to data processing at any time
To exercise any of these rights, email us at business@spppl.in with the subject line "Data Request". We will respond within 30 working days.
9. Data Security
We take reasonable technical and organisational measures to protect your information:
- All website communications are encrypted using HTTPS (SSL/TLS)
- Access to CRM and lead data is restricted to authorised personnel only
- We use reputable, industry-standard third-party services (Google, EspoCRM)
- We regularly review access permissions and data handling practices
While we take all reasonable precautions, no method of internet transmission is 100% secure. Please do not submit sensitive financial or banking information through our forms.
10. Children's Privacy
Our website is intended for use by business professionals and is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has submitted data to our website, please contact us immediately at business@spppl.in and we will promptly delete it.
11. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our data practices, legal requirements, or business operations. The "Last updated" date at the top of this page will reflect the most recent revision.
For significant changes, we will make reasonable efforts to notify users (e.g., via a banner on the website). Your continued use of our website after changes are posted constitutes your acceptance of the revised policy.
12. Contact Us
For any privacy-related questions, concerns, or data requests, please reach out to us: